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Strategic Management of Services in the Arab Gulf States Rutilius Taurus Aemilianus pertenecientes a la década deFrontmatter Foreword Abell, Derek F. Preface Kassem, M. Sami Habib, Ghazi M. Table of Contents Case Information Matrix Part I: Background Chapter 1: Introduction Kassem, . Sami Chapter 2: Understanding the Business Environment Kassem, M. Sami Chapter 3: Distinctive Aspects of Services in the Arab Gulf States Habib, Ghazi M. Part II: Industry Notes and Company Cases Chapter 4: The Airline Industry. 4. 1 A Note on the Arab Airline Industry Kassem, M.